Services

Modern Workplace Collaboration

As we move into a post Covid working environment, one thing is for certain – conferencing has become part of the work day. As more employees choose to work remotely, those in the office require somewhere to congregate to connect with those working remotely, as well as in other offices. Alder Technology is one of the leading providers of Microsoft Teams Rooms, and systems based on other conferencing applications. No longer is video conferencing an expensive exercise with lots of hardware and complex programming requirements. The rooms are simpler, but in many ways they are much more complex to deploy. The Microsoft Teams rooms goes far beyond IT and require great skill in video, audio and acoustics. Similarly, the skill sets needed for setup and configuration of M365, Networks Cisco Control Hub and Azure are not what an AV integrator would traditionally entertain. Alder Technology recognises that the Meeting Room represents a completely new segment of the AV and IT markets, and has assembled a team to deliver these. With specialists across every level of the project, we take a project from design through to completion, helping the client through every step with the same team and a consistent message. Where a collaboration technology delivery once took three of four specialist companies to complete, Alder Technology is now able to provide as a single service.

Industry Collaboration

Partnerships are at the heart of what we do at Alder Technology, and we value the support of our suppliers, clients and manufacturing partners to deliver cutting edge solutions for our clients.  As this process has evolved, we have realised that the meeting space is just one item in a total collaboration solution.  Many organisations have their preferred partners, whether they be in IT or AV, but these organisations may not have the complete skillset required to deliver the meeting room as an end to end solution. 

Alder Technology provides a dedicated service to our friends in the industry, allowing the main entity to do what they do best, and add the skills of Alder Technology to provide value to their client.  For our IT partners, we provide specialist Audio Visual advice, design and management services, to integrate the meeting room into their suite of services, and add value to the Managed Service offerings.

For our friends in the audio visual industry, we provide a specialist service to get you delivering your projects more efficiently, with less defects and better results for your clients.  Our services include:

• Staging of equipment: Systems are delivered updated, configured and working out of the box, meaning less resources needed onsite, less time for installation and less defects costing the project time and money.
• Specialist Services: Our team are experts in MTR, Crestron, QSC, Biamp, Cisco and many others, allowing us to efficiently deliver the complex tasks, while your team focuses on high value tasks.
• Managed Services.  See below for the services we offer to provide an ongoing support and relationship for your clients (Technology Management).  Outsourcing the management of this vital product allows you to focus your team, and provide a better service to your clients.

Technology Management

Unified Communications does not end with the installation. There are many factors which contribute to a successful system, and the design and installation is only months of a multi-year commitment to your systems. With such a big investment in technology – which becomes the primary content delivery system of a room – it makes sense to protect that investment. Alder Technology provides services for the ongoing management and support of this investment. Using smart software and management tools, we integrate with your system to bring reporting, updating and management of your key conferencing space. We work with key partners to ensure replacement stock, onsite labour and key SME’s are available to diagnose and repair errors, or to provide upgrade paths to new and exciting features. Alder Technology manages the this process, gives full visibility of dashboards and equipment status, and helps integrate into your existing services like Intune.

This service becomes a vital tool for our industry partners, ensuring their works are maintained and operations, and well as giving ongoing contact and visibility with the end clients, adding considerable value to the services already offered.

The nature of software based conferencing means there will be updates, and these updates sometimes conflict with hardware solutions. A service level agreement ensures these updates do not cause major disruptions, with most rectifications able to be performed remotely in a short amount of time.

In addition, Alder Technology provides:

• Support and Service Level Agreement managing key partners and ensuring workmanship
• Ongoing Training and Management Support
• Permanent or Semi-Permanent onsite resources
• Ad-Hoc technical resources for events, productions or post implementation
• Technology Assessments
• Room Analysis including statistical reports on room usage and staff habits to help drive change, improve meeting room culture and prepare for future installations
• Upgrade or new works planning, budgeting and coordination.